![]() Ping refers to the network latency between your gaming server and gaming device. Visit the troubleshooting site for the game in question.Solution 8: Use Correct Router Type What is Ping?.Disable the firewall (this can leave your computer vulnerable).Remove routers and connect directly to our modem.Be aware that Wi-Fi speeds are not as accurate as wired. During the test, no gaming, streaming, or downloading should take place as it skews the results. ![]() Note: To determine if there is an issue, remove all devices and test. Update your Wireless Settings (Once on page, scroll down).Reduce the distance from the device to the modem.Ping may be higher if the server is outside the country.Certain hops are out of the AT&T network and out of our control.In some instances, you may see issues after leaving the AT&T network.Certain routers do not prioritize traceroute request and time may be higher.You may not be able to use the gaming server IP to run the trace.In some instances, a new host can resolve some issues.Ī traceroute is a good tool to use but not always accurate as it does not give you a full picture of what is going on. The host of the room you are in can negatively impact the experience depending on their internet speed, the number of devices they have connected, and their home network. Distance can affect ping, especially if you are trying to connect to a server in Canada or France for example. If you do not see issues while playing the second game, there is a good chance the server is the issue.Īlso, some gaming servers may be across the street, on the other side of the coast, or in another country. To determine if the issue lies with the game server, test another online game. As mentioned above, if you see high ping or gaming issues, remove all devices, test your speeds, and check to see if they match your plan.Ĭheck the website or the gaming forums to see if there is a known issue. How many people are playing the game? Some servers may not be able to handle the additional traffic. Turning off other devices and testing one at a time is recommended. If your ping returns to normal, the gaming servers may be the issue. The best way to test this is to stop playing your game and test. Sometimes when you game, you may notice high ping which could be caused by the game itself. Wired speeds as less susceptible to interference. If your gaming device can connect with a wired connection, take advantage of it. Use the Wi-Fi Meter on your phone to check your Wi-Fi signal, if the signal is low, there is a chance it is low for your gaming system.Ĭheck out our Wi-Fi Optimization page to learn how to boost your signal. This does not mean a 100Mbps plan will drop to 50Mbps but a drop may happen. This is caused by electromagnetic interference, house design, and distance. If you are on a 12Mbps plan, you may get 6Mbps wirelessly. If you have a 100 down plan and 10 devices, each device will get an estimated 5-10Mbps depending on how it's connected, Wi-Fi or Wired. Each device shares a portion of your speed. The reason, you may not have enough bandwidth to play. If you have a lot of devices on a plan that cannot support them, your gaming experience may suffer. Below you will find solutions and known issues that can cause a poor gaming experience. ![]() Many of us enjoy online gaming and we want to make sure that continues. Can't Game? Lagging? Can't Join a Server?
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